Coming Soon

AlohaMessage

Every customer conversation, one inbox.

The unified message center for your business — email, phone, SMS, Facebook, Instagram, Etsy, WhatsApp, live chat, and more. Reply from one screen no matter which channel the customer used.

AlohaMessage is the conversation layer for the whole AlohaOne ecosystem. Every message from every channel lands in one unified inbox — email, phone transcripts from AlohaAssistant, Facebook and Instagram DMs, Etsy messages, SMS, WhatsApp Business, live chat. Your team replies from one screen; customers get seamless conversations regardless of how they reach out.

Capabilities

Everything AlohaMessage Can Do

Deep feature set, but only pay for what you enable. Each capability can be turned on per-org as your needs grow.

Unified Inbox

All channels in one threaded view
Conversations grouped by customer, not channel
Unread, assigned, and priority filters
Shared team inbox with assignments
Internal notes and @mentions
Full-text search across every message

Reply From One Place

Reply in the original channel seamlessly
Switch channels mid-conversation
Canned responses and templates
Rich media and file attachments
Typing indicators and read receipts
Keyboard shortcuts for fast handling

Team Collaboration

Assignment rules and round-robin
Agent collision detection
Status indicators (online, busy, away)
Handoff with full context preservation
Tag, categorize, and filter conversations
SLA timers with escalation

AI & Automation

AI-suggested replies in your brand voice
Auto-categorization and tagging
Sentiment analysis on every message
Language detection and auto-translation
Auto-responses for FAQs
Escalation triggers based on intent

Customer Context

Full CRM profile beside every conversation
Order history from AlohaCommerce
Open tickets from AlohaSupport
Past conversations across all channels
Customer lifetime value at a glance
Attach documents from AlohaDocument

Pricing

Unified inbox priced for the way teams actually work

All channels on every plan. We don't gate WhatsApp or SMS behind a higher tier — that's the point of unified.

Starter

free forever

2 users
2 channels
500 conversations / month
Email + 1 social channel
Shared inbox
Basic rules

Pro

$21.95

per user / month, billed annually

Unlimited channels (SMS, WhatsApp, Instagram, Facebook, Etsy, chat, forms)
Unlimited conversations
Automations and rules
AlohaCRM contact context
Analytics and reporting
Internal notes and mentions

Enterprise

$47.95

per user / month, billed annually

Everything in Pro, plus:
SAML SSO and SCIM provisioning
Use our encryption keys or bring your own (BYOK)
Audit logs
Cross-product workflows
Custom roles and permissions
99.9% uptime SLA
Dedicated customer success manager

Contact Sales