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AlohaSupport

Helpdesk that speaks every channel.

Tickets, live chat, unified inbox, SLA management, and customer context from every AlohaOne platform — all in one pane of glass.

AlohaSupport unifies email, chat, SMS, and social into a single ticketing system. Every conversation is backed by complete customer context from CRM, Commerce, and Documents, so your team answers questions with the full picture.

Everything AlohaSupport Can Do

Deep feature set, but only pay for what you enable. Each capability can be turned on per-org as your needs grow.

Ticketing
  • Email-to-ticket conversion
  • Priorities, statuses, and queues
  • Round-robin and skill-based routing
  • Macros and canned responses
  • Internal notes and @mentions
  • Merge, split, and link tickets
Agent Workspace
  • Powered by AlohaMessage for multi-channel conversations
  • Customer context sidebar on every ticket
  • Order and document attachments
  • Side-by-side ticket comparisons
  • Agent collision detection
  • Keyboard shortcuts and hotkeys
SLAs & Automation
  • Configurable SLA policies
  • First-response and resolution timers
  • Escalation rules and alerts
  • Business-hours calendars
  • Automation triggers and actions
  • Auto-tagging and categorization
Knowledge & Self-Serve
  • Suggested articles from AlohaKnowledge
  • In-ticket article insertion
  • Customer-facing help center
  • Search deflection analytics
  • Article feedback loop
  • AI-powered reply drafts

Helpdesk that doesn't punish growing teams

Sits between Freshdesk and Zendesk on price, with ecosystem integration nobody else can match.

Starter
$0

free forever

  • 3 agents
  • 1 mailbox
  • Email ticketing
  • Basic SLAs
  • AlohaCRM customer context
  • Email support
Register Free Now
Enterprise
$78.95

per agent / month, billed annually

  • Everything in Pro, plus:
  • Custom roles and permissions
  • SAML SSO and SCIM provisioning
  • Use our encryption keys or bring your own (BYOK)
  • HIPAA-compliant data handling
  • Audit logs
  • Cross-product workflows
  • Dedicated customer success manager
Contact Sales

Better Together

AlohaSupport is powerful alone — but it's designed to share data and context with every other AlohaOne platform.

One Platform, Pay For What You Use

AlohaOne is a single platform with capabilities you enable and pay for as you need them. Start with AlohaSupport, add more when you're ready.

Register Free Now